Wiener Städtische travel insurance

This policy covers all trips during the insurance period, provided that all of the following conditions are met:

1. The total travel expenses or pre-booked accommodation of the cardholder have been charged to the VISA Infinite card of the cardholder;
2. Each trip begins and ends in the country of residence during the insurance period;
3. No single trip exceeds 90 consecutive days;
4. At the end of the trip, no more than 183 days in total may be spent traveling abroad during any 12-month period; and
5. Each trip within the country of residence includes at least 2 nights of pre-booked accommodation in a hotel, motel, holiday camp, guesthouse, cottage, or similar paid rental accommodation.

Detailed benefits are described in the document TERMS AND CONDITIONS OF INSURANCE and PRE-CONTRACTUAL INFORMATION, as well as under Benefits of the API Bank VISA Infinite card, where, after logging in, you can find the latest information regarding insurance (enter your VISA Infinite card number).

VISA Concierge

Concierge service will be available to you anytime and anywhere you need it.

You can communicate with the Concierge service through the following channels:

Chatbot support within the Viber or Telegram apps. Instructions for activating the Chatbot can be found here.
Via the link: VISA Concierge
Email: visa@concierge.link
Phone: 0 800 81 21 77